In response to the COVID-19 crisis, Amazon has asked us to stop updating products in Europe until further notice. Stay safe out there.

En respuesta a la crisis de COVID-19, Amazon nos ha pedido que dejemos de actualizar productos en Europa hasta nuevo aviso. Mantente a salvo allí afuera.

En réponse à la crise du COVID-19, Amazon nous a demandé d'arrêter la mise à jour des produits en Europe jusqu'à nouvel ordre. Restez en sécurité là-bas.

Als Reaktion auf die COVID-19-Krise hat Amazon uns gebeten, die Aktualisierung von Produkten in Europa bis auf weiteres einzustellen. Bleibt sicher da draußen.

In risposta alla crisi COVID-19, Amazon ci ha chiesto di interrompere l'aggiornamento dei prodotti in Europa fino a nuovo avviso. Stai al sicuro là fuori.

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Data Outages

Why they happen, how we deal with them, and if there are any happening now.

What are data outages?

We get our product data from a third party source. When we're unable to access that source, we call it a data outage. During data outages, we cannot update any products, and product search is limited to URLs only.

Why do they happen?

Usually connectivity issues between our respective servers is to blame, but there are many reasons we could lose data access.

How are they fixed?

We first try to remedy any potential issues on our end. If that fails, we must contact support at the company supplying the data and wait for them to respond; this can unfortunately take a while, so we appreciate your patience.

Ongoing Outages